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Privacy Policy

USER INFORMATION AND PRIVACY

IKIKAI Private Limited and/ or its affiliates (hereinafter referred to as “Ikikai”, “us”, “we” or “our”) are committed to protect the user’s (“you” or “your”) information shared with us when you are using www.ikikai.co (the “Website”). We need to process your personal information to run our business and provide you with services. We follow strict procedures to protect the confidentiality, security, and integrity of data collected from you and stored on our systems.

Please read this privacy policy (“Privacy Policy”/ “Policy”) carefully. By using the Website, you acknowledge that you understand, agree and consent to this Privacy Policy. This Privacy Policy describes how we use your personal information collected through the Website.

By visiting the Website, You agree to be bound by the terms and conditions of this Privacy Policyand consent to our collection, storage, processing, transfer and use of any or all your information in the manner specified in this Privacy Policy. You further agree that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.

This Privacy Policy shall be read together with the respective Terms Of Use or other terms and conditions of updated from time to time.

Please Note:

The privacy policy set hereinis for www. ikikai.co only. If you link to third party websites, please review the privacy policies of the respective third party websites.

  1. COLLECTION AND USE OF INFORMATION

  • When you use our Website, wecollect, process, and retain information about you which you provide or which we may be available to us on basis of usage of Website, from time to time.
  • Information Provided Directly by the Users

You may choose to browse through our Website without revealing your personal information to us. You may however choose to register with us and provide us with personal information, which includes your name, email address, telephone number(s), location (country, state and city) for availing our services or so we can follow up with you after your visit. Where possible, we indicate which fields are mandatory and which are optional for you to fill in your information. Post the registration, Ikikai will be able to access your information so provided by you

Also, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, email address, telephone number, billing address, shipping address and payment information.

  • Information Collected from a Device of the User

As a standard practice in the industry, the  information provided passively by the users is accessible to us through the use of technology. Some of this information may be linked to you personally. This information helps our Website supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. Here are some examples:

  • Device Information: Technical information such as Internet Protocol (IP) address, the type of device used, operating system and browser type, a unique device identifierand other information about your session on our Website is accessible to us.
  • Browsing Information: We use our own and thirdparty technologies such as cookies, to collect information about the use of our Website. We use these tools to provide an integrated and more personalized experience for you. For example, cookies allow us to provide you relevant information as you use or return to our Website and allow us to know if a certain page was visited, or if advertisement on our Website were effective. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about you or your finances. Ikikai does not control the use of cookies by third parties and is not responsible for the same.
  • Precise Device Location Information: We may collect information about your location when your device is set to provide location information. This will enable us to provide you with the delivery availability in your location.

How Do We Use Your Information

We use your personal information in one or more of the following ways:

  • To provide you with products and services, such as to fulfill your requests for products or to help us personalise our services and marketing to you and provide customer service;
  • To create and maintain your account with us;
  • To send you periodic emails, text messages and calls, in order to provide you with our product or service related information and/ or for promotional and marketing purposes. This feature is subject to your prior approval and subscription;
  • To conduct business analysis, such as analytics, projections, identifying areas for operational improvement;
  • To conduct research and development;
  • To protect the security and integrity of our Website and our business, and help prevent fraud and duplication of data; and/ or
  • To fulfill our legal functions or obligations.

Fairness and Purpose

Ikikai will collect only adequate, relevant and necessary personal information and will process such information fairly and lawfully for the purpose such information is collected.

  1. DISTRIBUTION OF INFORMATION

  • Except as provided in this Policy, Ikikai does not sell, rent or trade personal information collected through www.ikikai.co with third parties. Ikikai may share your information for the following purposes:
  • Service Providers: We may share your personal information and other information with our affiliates/ subsidiaries and service providers that help with our business activities, including but not limited to our sellers, transporters, payment gateways, marketing and advertising partners, website and information technology enabled services, customer services and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers at the place where the service providers are located.

Such affiliates/ subsidiaries, third party service providers are contractually bound to protect your information in the same way as we do and are subjected to the terms consistent with this Privacy Policy.

  • Legal Requirements and Protection of Ikikai and others: We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Ikikai, our customers, our associates, or other persons.
  • Business Transfers: We may sell, transfer or otherwise share some or all of its assets, including your information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, Ikikai will reasonably ensure that the information you have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which Ikikai transfers or sells as aforesaid will have the right to continue to use the information that you provide to us or collected by us immediately prior to such transfer or sale.
  • Advertising Related Activities: We may share aggregated or pseudonymous information (pseudonymous information includes device identifier, type of device, IP addresses, cookies and other information associated with your browsing usage) with other companies, such as publishers, advertisers, measurement analytics providers, and others. We do not share information that directly identifies you (information such as name or email address) with these companies.
  • With Your Consent: In circumstances other than those described above, we will ask for your affirmative consent before we share your personal information outside with any third party, and we also will not sell or rent your personal information.

Cross-Border Data Transfer

An operation may require a transfer of your personal information to third parties that are located outside of Ikikai’s country of operation. Such transfer shall be in accordance with the procedures laid down by the applicable laws. The third parties shall be contractually bound by the terms similar to this Privacy Policy to ensure the safety of your information.

  1. CONSENT AND CONTROL

  • Consent

You agree and acknowledge that you are providing your information out of your free will. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child.

Ikikai receives consent from the users prior to:

  • collecting, using, or processing their personal information, including sensitive personal information, or sharing the user’s personal information with any third party;
  • transferring the user’s personal information outside of Ikikai’s place of operation; and
  • using or placing web cookies on a user’s electronic device.

Control of Your Information

You can access or update your personal information, including contact or account information on a regular basis, if you have created an account on the Website, by logging in to the account on the Website. Kindly note that in case you update any of your information in the account registered with Ikikai, the previous personal information is retained with Ikikai in its records.

You also have an option not to provide or permit Ikikai to collect your personal information or later on withdraw your consent with respect to such personal information so provided herein by sending an email to the email address provided in Section 8 of this Privacy Policy or by permanently closing and deleting your account, or by using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If your account does not have any open issues such as unpaid bills, unfulfilled orders, unresolved cases, or policy violations, you will receive an email with instructions to confirm your deletion request. This process may take up to approximately 30 days after which your account will be deleted to the extent permitted. We may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted.

Right to Confirmation and Access

You have the right to obtain from us the following:

  • Confirmation whether we are processing or have processed your personal data;
  • A brief summary of the your personal data being processed or which has been processed by us; and
  • A brief summary of processing activities undertaken by us with respect to your personal data.
  1. RETENTION AND DISPOSAL OF INFORMATION

Ikikai shall retain your personal information only as long as necessary for the fulfilment of the purposes stated herein, and shall be disposed thereafter. We will retain your information for as long as needed to provide services to you. We may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted.

  1. DATA STORAGE AND SECURITY

  • Data Storage

Ikikai may transfer your information from www.ikikai.co to other databases and store it on Ikikai’s or other sellers’ systems. Ikikai ensures appropriate security protection while storing data on its or its sellers’ systems and the sellers are contractually bound with the terms similar to this Privacy Policy and in accordance with the present applicable laws.

  • Commitment to Data Security

Ikikai keeps your personally identifiable information secure. Only authorized employees, business partners, sellers, affiliates/subsidiaries and other third party service providers (who have agreed to keep information secure and confidential) have access to such information.

We ensure protection of your information from unauthorised access, use, alteration, or destruction and take reasonable measures for the same. However, we are not responsible for maintaining the security of any user ID, password or other form of authentication used by you to access any third party website. Access to and use of password protected area of the Website is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

  1. LINKS TO THIRDPARTY WEBSITE

Links to thirdparty advertisements, third party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated withIkikai unless expressly specified on the Website.

Ikikai is not responsible for any form of transmission, whatsoever, received by you from any third party website. Accordingly, Ikikai does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third party websites, nor does Ikikai control or guarantee the accuracy, integrity, or quality of the information, data, text, software,sound, audio, photographs, graphics, videos, messages or other materials available on such third party websites. The inclusion or exclusion does not imply any endorsement by Ikikai of the third party websites, the website’s provider, or the information on the website. The information provided by you to such third party websites shall be governed in accordance with the privacy policies of such third party websites and it is recommended that you review the privacy policy of such third party websites prior to using such third party websites.

  1. PRIVACY CONTACT INFORMATION AND GRIEVANCE OFFICER

If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of your information under this Privacy Policy or any terms of Ikikai's Terms of Use, and other terms and conditions or polices ofIkikai, please contact the following:care@ikikai.co or call at +91 8073057930.

  1. CHANGES TO THE PRIVACY POLICY

We may amend or update this Privacy Policy from time to time. If we believe that the changes are material, we will be posting an update on the Website or if you are an account holder, we will be sending you an email or message about the changes. We encourage you to check back regularly and review any updates or changes made to the Privacy Policy.