At Ikikai, we take great care in delivering your product to you.
Every time you purchase a product on ikikai, we get your product to our facility, carry out quality checks on it and only when we are satisfied with it, do we ship it out to you. This may add a bit of time to our shipping timelines but it gets you what you wanted!
- Given that most products on ikikai are made to order and because each creators process is unique, shipping times may vary based on the product you purchase. The shipping timelines are transparently made available at the product page so that we can manage your expectations on delivery timelines.
- To ship your product , we work with large and reputed shipping services. Our shipping partners will deliver your product on all working days excluding Sunday’s and public holidays.
- Products will be shipped to the address, you have selected at the time of making your purchase on ikikai.
- Shipping charges are indicated at the time of checkout
- As soon as your product ships, our team will be in touch with you to ensure that your product reaches safely and within timelines.
Cash on Delivery Orders
- We offer COD upto the order value of INR 4,000.
- Once your COD order is placed , our care team will get in touch with you to validate your address and contact details. In case we are unable to validate your details after three attempts, then we will have no option but to cancel the order.
- For COD orders , our courier partners will make three attempts to deliver your order so we request your support in being available to receive your purchase.
Cancellation of Orders
We hope you don’t come to the point of cancelling your order but at times we all have a change of heart.
The ikikai website enables you to cancel an order online within 24 hours of placing it.
For cancelled orders, we will refund your money to the payment method you have used for your purchase.
Also, at times we may cancel your order, if we are not convinced that it meets our quality standards. In this case, we will keep you informed and will refund your money to the payment method you have used for your purchase.
Mode of payment
We accept all major debit & credit cards and also provide net banking options across major banks. We have partnered with Razorpay , a trusted payment gateway that uses world class SSL encryption technology to enable you to make payments securely. You can also leverage Cash on Delivery upto an order value of INR 4000.